Frequently Asked Questions

When will my order arrive?
We will use DHL Express for each order and in general it takes:
1-3 work days for processing
1-5 work days for shipping
Once the order has shipped, we email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order.
We are not responsible for delays caused by the customs department in your country.

How do I track my order?
We will email your tracking information as soon as your order has been shipped. Usually you will receive the tracking number one day after we have shipped your order.

How do I change or cancel my order?
If you have already paid for your order and wish to cancel, please contact customer service as soon as possible.
Please note that any orders that have already been packed or shipped cannot be cancelled.

Can I change my shipping address after placing an order?
If you have already paid for your order and wish to change your shipping address, please contact customer service as soon as possible.
Please be advised that your shipping address cannot be revised after the order has been processed or shipped.

How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.


Can I use several discount codes in one order?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

What Do I Do If I Have Missing Items In My Order?
If something is still missing, please contact us immediately.

When will my order be processed?
All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.
We processes orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.

Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

How long is the returns process?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.